How To Reach Surfshark Support
Surfshark VPN 5 Secrets revealed… – How To Reach Surfshark Support
A feature-packed VPN for an extremely distinctive cost
The network has 1,700 servers dispersed throughout an excellent 160 locations in 63 countries.
There are Windows, Mac, iOS, Android and Linux apps, Chrome and Firefox extensions, and a website-unblocking Smart DNS system for games consoles, TVs and more.
Whatever you’re using, there’s no requirement to fret about bothersome ‘synchronised connection’ limits – you can set up and run Surfshark on as many devices as you like.
The service is strong on the technical basics, consisting of strong AES-256-GCM encryption, WireGuard, OpenVPN and IKEv2 assistance, Shadowsocks to help you bypass VPN blocking, a no-logs policy, and a kill switch to protect you if your connection drops.
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There’s real depth here. Android apps can see through most VPNs by requesting your physical location, however not Surfshark – a GPS Spoofing function enables it to return the collaborates of your selected VPN server.
Oh, there’s likewise URL and advertisement blocking, P2P assistance on a lot of servers, VPN chaining (utilize 2 servers for one hop), split tunneling, the company’s own zero-knowledge DNS servers, and 24/7 assistance through e-mail and live chat if anything goes wrong. How To Reach Surfshark Support.
App-related enhancements include WireGuard assistance on the mobile apps, an ‘automated procedure’ option if you ‘d prefer the app to choose, and different little but welcome connection-related tweaks (you can now set up a manual iOS connection from within the app, for instance.).
Editor’s Note: What immediately follows is a rundown of the latest modifications and additions considering that this evaluation was last upgraded.
Server protection altered. Surfshark now has over 1700 servers in 63 countries. (June 2020).
Surfshark updated its facilities to 100% RAM-only servers. (July 2020).
How To Reach Surfshark Support
Plans and pricing
As you ‘d find from our devoted Surfshark price and offers guide, the service’s regular monthly plan is more pricey than some, at $12.95, and paying for a 6 months up-front still only cuts the expense to $6.49. But the 12 months +12 months totally free strategy appears like a real deal at $2.49, one of the most affordable costs we have actually seen for a full-featured VPN.
If you fret about signing up for long-lasting plans, then so do we, however when the cost is this low, it does not truly matter. Just look at the figures: register for what’s successfully 2 years at Surfshark and you’ll pay $59.76 up-front; select just one year at NordVPN and you’ll invest $83.88. Even if you’re barely using Surfshark after a year, it still looks like fair value to us. How To Reach Surfshark Support.
A seven-day free trial for Android, iOS and Mac offers you some time to sample the service on your own. We ‘d like something longer, with Windows assistance, too, but it seems unjust to complain when lots of companies have no trials at all.
Surfshark even provides more than you ‘d expect with its range of payment approaches, with support for charge card, PayPal, cryptocurrencies, Amazon Pay, Google Pay and Ali Pay. How To Reach Surfshark Support.
But if, after all this, you sign up and discover the business isn’t for you, no problem – you’re safeguarded by a 30-day money-back warranty.
Privacy and logging
Surfshark’s privacy features start with the VPN fundamentals: safe and secure protocols (OpenVPN UDP and TCP, WireGuard, IKEv2), AES-256 file encryption, and a kill switch to obstruct web access and prevent identity leaks if the connection ever stops working.
That’s simply the start. Surfshark has its own private DNS on each server to reduce the chance of others spying on your activities. And the capability to use a double VPN hop (link to Paris, state, then leave the Surfshark network in New york city) makes it even more challenging for anyone to follow your tracks. How To Reach Surfshark Support.
Like ExpressVPN, Surfshark is based in the British Virgin Islands, and the company mentions that this implies it’s not required to keep logs of user actions.
A Frequently Asked Question page on logging spells this out, stating that Surfshark doesn’t collect: ‘Inbound and outgoing IP addresses; Searching, downloading or buying history; VPN servers you use; Used bandwidth; Session info; Connection timestamps; Network traffic.’.
The only information the business keeps about you is your email address and billing info, the Frequently Asked Question explains, and some confidential, aggregated stats: performance information, frequency of use of the system, not successful connections, crash reports.
We would like more information on these statistics, how they’re collected and what the business sees, but overall, there’s nothing too unexpected here. (If you’re unhappy, you can restrict this data collection a little, for example by disabling crash reporting in your app Settings box.).
The Surfshark site boasts that it has actually passed a security audit by the German Security business Cure53. And that’s true, but this was limited to an evaluation of Surfshark’s web browser extensions, so it can’t tell us anything about logging or other back end processes. And as it took place in November 2018, we’re unsure that it tells us anything useful about the service as it is today.
Still, it’s excellent to see that Cure53 discovered only 2 relatively small issues, and concluded that it was ‘extremely satisfied to see such a strong security posture on the Surfshark VPN extensions, particularly provided the typical vulnerability of similar products to personal privacy issues.’. How To Reach Surfshark Support.
Surfshark´s Windows app
Getting going with Surfshark was easy. We downloaded and set up the Windows customer, chose the signup alternative, and were even able to choose a strategy and turn over payment from within the installer, no third-party web browser needed.
The Windows client interface is more flexible than many, adjusting like a responsive site as you resize its window. At its tiniest, the customer looks much like any other VPN app, with a Connect button, status information and a list of areas. But expand or make the most of the client window and it reformats to display new panels and options.
Getting linked is simple. Tap the button, desktop notices inform you when Surfshark connects and detaches, and the interface updates to display your brand-new virtual location and IP address. How To Reach Surfshark Support.
The Location list doesn’t show latencies, but server load icons highlight your finest (and worst) options, and a Favorites system allows managing frequently used servers.
A Fixed IP list makes it possible for connecting to areas in Germany, Japan, Singapore, UK and United States, and getting a fixed IP from each one (that is, your IP will be from the nation you choose, but it’ll be the same every time you link.) This is very helpful if you require to link to an IP-restricted network while utilizing the VPN. How To Reach Surfshark Support.
Right clicking the Surfshark system tray icon shows a mini app window, instead of the typical fundamental menu, permitting you to connect to the fastest server, pick among your newest locations, or open the complete app interface.
Surfshark’s CleanWeb function obstructs advertisements, trackers and malicious links. We’re unsure how effective this might be, however, as in our quick tests we discovered professional tools like uBlock Origin blocked more ads and used more control.
A NoBorders mode aims to assist you get online in nations where VPNs are commonly obstructed. Surfshark does not describe in detail what this does, however probably it tries to obfuscate your traffic in some way.
How To Reach Surfshark Support
Surfshark – Mobile Apps
Mobile VPN apps are typically far more standard than their desktop cousins, but Surfshark’s Android offering is surprising similar. There’s more or the very same interface, the exact same place list, multihop connections, CleanWeb’s ad and malware blocking, and split tunneling for apps and sites with the Whitelister. How To Reach Surfshark Support.
There’s the same WireGuard, OpenVPN/ IVEv2 and Shadowsocks protocol support, and a kill switch to protect you if the VPN drops.
The Android app includes additional functions, too: an option of encryption techniques (AES-256-GGM or Chacha20Poly1305, possibly providing you much better speeds), a ‘utilize small packages’ alternative to improve performance with some mobile networks, and the capability to immediately link to the VPN when you gain access to mobile, secured or unsecured networks.
And if any of this does not work as it should, you can send bug reports, raise or browse tickets from within the app (no need to open your browser and lose time hunting for the ideal location of the support website.).
It’s much the same story with Surfshark’s iOS app: the feel and look are very similar, and you still get the kill switch, the choice of protocols (OpenVPN, IKEv2, WireGuard) and more. It’s an impressive setup, particularly for the iOS end of the range, which is often short-changed for functions in contrast to other platforms. How To Reach Surfshark Support.
Surfshark’s support for OpenVPN includes providing downloads of setup declare each of its servers. That’s excellent news if you’re intending on manually setting the service up on other platforms which can use them, and it likewise permitted us to use our automatic performance screening software application to take a look at a sample of Surfshark’s places.
There was good news all round. We had no connection failures, connection times were quicker than average, and all servers returned IP addresses for their advertised locations.
We changed to a UK data center to see simply how quick Surfshark might go, however OpenVPN outcomes were frustrating at a typical 70-90Mbps.
We ran the exact same efficiency tests from an US area. Speeds were a little bit higher (and more consistent) at 100-105Mbps, however that was half the 200-220Mbps reached by ExpressVPN in its last review.
Surfshark wasn’t done yet. We run our speed tests using OpenVPN as basic due to the fact that it’s the most frequently supported protocol, however Surfshark also now supports the next-generation WireGuard. Would that make a difference? How To Reach Surfshark Support.
One word: yes. Oh, yes. Changing to WireGuard roughly doubled our UK speed to a typical 150Mbps, and we reached more than 200Mbps from some US areas. That’s not the fastest we’ve seen – NordVPN’s brand-new NordLynx procedure regularly beat 300Mbps in our last review – but it’s a solid outcome that contends well with numerous big names.
Netflix & Surfshark – A Dreamteam!
If you’re tired of VPNs who vaguely hint about their unblocking capabilities, but never make any real dedication, you’ll love Surfshark. Not only does the company state up-front that it unclogs Netflix, it likewise names the 15 countries where it presently works (United States, France, Japan, Italy, Australia and more.).
This wasn’t just overblown marketing-oriented self-confidence, either. We had the ability to gain access to United States Netflix from all five of our test areas.
YouTube has just the most basic of geographic protections, so we weren’t shocked to find that Surfshark also allowed us to search US YouTube material.
BBC iPlayer can in some cases be more of a challenge, but not this time. Surfshark bypassed its VPN blocking with ease, giving us gain access to from our three test UK areas. How To Reach Surfshark Support.
The good news kept coming, too, with Surfshark getting us into both US Amazon Prime and Disney+, providing it an ideal 100% in our unblocking tests.
If Surfshark does not work for you, the assistance website has setup and installation tutorials, fixing guides, FAQs and other resources to point you in the best direction.
While there’s a little beneficial material there, it’s mostly related to setup, for instance including guides to establishing the service to operate on different routers. Surfshark has included some short articles recently and they now cover the essential essentials, however a lot of are quick and definitely short on detail. How To Reach Surfshark Support.
Organization is a problem, too. If you would like to know about the iOS app, for example, go into ‘iOS’ in the Support search box and a lot of suppliers point you to a couple of ‘How to use’- type articles that tell you everything you require to understand. Here, you simply get a list of short articles responding to a host of typical iOS-related issues: a basic ‘how to install’, then ‘How to repair sluggish connection problems’, How to change App Shop area, ‘How to set up OpenVPN on iOS’ and so on. It’s excellent to have all that information, but what’s doing not have here are ExpressVPN-like one-stop handbooks which inform you everything you require to learn about a particular app. Hopefully that’ll be attended to in the future.
If you have any concerns, support is available 24/7 by means of live chat. We tried this while attempting to identify a connection concern, and had a friendly reply in under one minute. How To Reach Surfshark Support.
Surfshark is a powerful and (initially) low-priced VPN with an array of advanced features. There are some issues, too, but the service has seen some major improvements over the past year, and it deserves to be on your VPN shortlist.